Existing and prospective customers of Stanbic IBTC Pension Managers Limited, a member of Stanbic ibtc Holdings, are set to enjoy unprecedented customer experience as Stanbic IBTC Pension Managers Limited officially launched a Customer Experience Centre in Opebi, Lagos.
The Chief Executive Stanbic IBTC Pension Managers, Mr. Olumide Oyetan, said the new Customers Experience Centre is part of its efforts to close the gap in pension adoption and education. It also stated that the centre points to the organizations dedication to excellent service delivery to support its clients and help them meet their diverse pension needs.
“As more people get enlightened about the importance of having a pension plan in both the formal and informal sectors, we must bring the experience closer to them. Therefore, opening another experience centre reinforces our commitment to providing accessible and top-quality pension service to our clients.
“We have maintained our position as the largest Pension Fund Administrator in Nigeria based on Assets under Management (AuM) and customer count. I must say that our hard work, and dedication to service excellence have been integral to our success thus far, and we are confident of more achievements in the future,” he said.
“Our personalised solutions assist clients to navigate the intricacies of pension administration and management and we will continue to grow and expand our business by building stronger relationships with our clients and making a sustainable positive impact in the communities in which we operate,” Mr. Oyetan stated.
He added “We are grateful to our Regulator for their consistent support and appreciate their presence at today’s occasion.”
Nike Bajomo, Executive Director, responsible for business development in Stanbic IBTC Pension Managers Limited said they are grateful that customers listen and chosen to remain with them.
Speaking on some of their consumer engagement initiatives, she said, “The awareness we do is essentially to educate our clients and prospective client and we do a lot of engagement, we go beyond pension, its beyond taking your money and investing your money, We also care about your wellbeing, we organize event called pre-retirement seminar where we talk to them about different investment options that they need to consider while preparing for their retirement.”
Layo Ilori-Olaogun, Head, Client Experience Department, Stanbic IBTC Pension Manager, said “our customers are very important to us and we exist because of them that is why in everything we do we ensure we put them at the forefront and our goal is that they are able to reach us at various channels be it an experience centre such as this, multilingual contact centre, our mobile app, my pension centre, our short code and other channels that we have.”
On a different note, Oguche Agudah, Chief Executive, Pension Fund Operators Association of Nigeria (PenOp) also said “from the formal sector penetration is very strong and where penetration needs to happen more is the informal sector that’s people that either don’t have formal job and how we hope to penetrate that is through micro-pension, a self-sponsored pension plan where individual can decide to do a pension for himself and its voluntary but have a number of benefits and we are hoping that many more Nigerians will get involve in micro-pension.”