9 Payment Service Bank celebrates the 2024 Customer Service Week, recognising top Service Location Partners, hosting webinars, and promoting customer-first initiatives.
9 Payment Service Bank (9PSB), Nigeria’s leading digital payment bank, celebrated the 2024 Customer Service Week with the theme “Above and Beyond”. The week-long event, held from October 7th to 11th, aimed to highlight the essential role of customers and partners in the bank’s growth and success.
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During the celebrations, 9PSB recognised top-performing Service Location Partners for their contributions to the bank’s success. An informative webinar was organised for staff and partners, focusing on improving customer service strategies and enhancing financial inclusion. The event also featured various cultural activities, which reflected the bank’s commitment to fostering a positive customer experience.
At the closing ceremony in Lagos, 9PSB’s Chief Executive Officer, Branka Mracajac, emphasised the importance of the week’s theme. “We are proud to go ‘above and beyond’ for our customers and Service Location Partners, whose loyalty is central to our success,” said Mracajac. She highlighted the bank’s dedication to providing innovative and tailored banking services that meet customer needs.
Mracajac added, “Today, we honour our customers and partners for their invaluable efforts. We remain committed to bridging the financial inclusion gap and delivering quality service through our mission to Bank9ja.”
The 2024 Customer Service Week reinforces 9PSB’s mission to offer exceptional services, ensuring that every customer interaction is fulfilling and contributes to their financial empowerment.
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